Terms and Conditions

CH Software LLC · RTUMap · Effective October 1, 2026

1. Agreement

These Terms and Conditions (the "Terms") are part of a binding agreement between CH Software LLC, a Texas limited liability company that provides the RTUMap service ("RTUMap", "we", "us"), and the business identified at account registration or in an Order ("Customer", "you").

Customer accepts these Terms by affirmatively agreeing to them during account registration or checkout, or by signing an Order that incorporates them. The person accepting represents that they are authorized to bind the identified Customer. RTUMap is a product and trade name of CH Software LLC and is not a separate contracting entity. No member, manager, owner, or affiliate of CH Software LLC becomes a party or guarantor solely because of that relationship.

If a person uses the Service for a business whose acceptance has not been recorded, RTUMap may suspend that access until acceptance is completed. If you do not agree to these Terms, do not use the Service.

This version of the Terms applies to Orders accepted on or after the effective date shown above. For an Order accepted earlier, this version applies as provided in Section 21 and does not apply retroactively.

2. Definitions

3. Eligibility and Business Use

The Service is offered only to businesses located in the United States and only for business purposes. It is not offered to consumers. You must be at least 18 years old and able to form a binding contract. This description of the intended customer does not waive any protection that applicable law gives Customer and that cannot be waived.

4. Accounts and Security

You must provide accurate account information and keep it current. Customer is responsible for activity it authorizes and its Authorized Users' compliance with these Terms, and will use reasonable care to protect credentials and promptly disable access when authorization ends. This does not make Customer responsible for unauthorized activity to the extent caused by RTUMap's breach of its obligations. Customer will promptly notify support@rtumap.com of suspected unauthorized access.

5. Plans, Authorized Users and Seat Limits

Each Plan includes the seats and material features stated in the accepted Order. Each seat is assigned to one named Authorized User and may not be shared. Customer may reassign a seat when the prior user no longer requires access, but may not rotate seats to avoid purchased limits. Customer's employees and contractors may use the Service for Customer's business under Customer's control. Seat limits do not authorize separate client accounts or resale of access. Changes to existing paid entitlements are governed by Section 21. Additional seats or usage charges require the pricing or authorization stated in the Order.

The Plan, seat limit, price and term that Customer accepted at checkout form part of its Order. An Order accepted before the effective date of this version keeps the Plan, seats, price and term accepted at purchase for its current Subscription Term.

6. Free Trial

If offered at signup, Customer receives the trial described at checkout, ordinarily 14 days and limited to one trial per business. Checkout will state the trial end date and time, selected Plan, recurring charge, billing frequency, Subscription Term, and cancellation method before payment details are collected. If Customer affirmatively authorizes conversion and does not cancel before that deadline, the paid subscription begins and the authorized payment method is charged as disclosed. Cancellation during the trial prevents the conversion charge. RTUMap may change future trial offers but will honor the trial already accepted by Customer. Trial service is provided as is, subject to obligations that cannot lawfully be disclaimed.

7. Subscription Term, Renewal and Cancellation

The initial Subscription Term and billing schedule are stated in the Order. Unless the Order expressly provides otherwise, subscriptions are month-to-month or annual with annual fees paid in advance; an annual installment arrangement is available only if expressly stated in a signed Order. Each subscription renews for the same term unless either party gives notice of nonrenewal before the renewal deadline disclosed in the Order or checkout. RTUMap's own notice of nonrenewal is governed by Section 20.

Customer may give notice through account settings or by emailing support@rtumap.com. A timely email is effective when received and does not depend on RTUMap replying before the deadline. Cancellation stops future renewal and normally takes effect at the end of the Subscription Term, subject to earlier termination and refund rights under Section 20 and the Refund Policy. Deleting an application does not cancel a subscription. RTUMap will provide renewal notices and cancellation mechanisms required by applicable law.

8. Fees, Taxes and Payment

Fees, discounts, currency, payment method, billing dates, and any approved usage charges are stated in the Order. No website price change increases fees during an existing committed Subscription Term. Customer authorizes the recurring charges expressly disclosed and accepted in the Order. Fees are payable in US dollars in advance unless the Order states otherwise. Any advertised annual equivalent monthly price must be accompanied by the actual annual charge and payment schedule at checkout. Taxes based on the transaction are Customer's responsibility, excluding taxes on RTUMap's net income; Customer may supply valid exemption documentation.

RTUMap may retry failed payments and provide notice and an opportunity to update payment details before suspension as provided in Section 20. RTUMap may change renewal pricing by at least 30 days' advance notice, or any longer applicable period. The notice will identify the new price and effective renewal, with an opportunity to decline renewal. If a notice misses the required period, the increase will be deferred to a later renewal that satisfies it. Fees are nonrefundable except as expressly provided in the Refund Policy, an applicable signed agreement, or mandatory law. Customer will promptly notify RTUMap of a good-faith billing dispute and pay undisputed amounts. RTUMap may recover reasonable collection costs for amounts finally determined to be due to the extent permitted by law, without duplicate recovery.

9. Acceptable Use

You will not, and will not allow anyone else to:

Unless expressly agreed in writing, Customer will not upload payment card data into content fields, patient health information, government identification numbers, biometric identifiers, or other highly sensitive information not needed for the Service. Customer must avoid incidental personal information in photos and notes where practicable.

10. Ownership of the Service

RTUMap and its licensors own all rights in the Service, including software, designs, map templates, trademarks, logos and documentation. Subject to these Terms and payment of applicable fees, RTUMap grants Customer a limited, non-exclusive, non-transferable right, transferable only with a permitted assignment of the Agreement, for its Authorized Users to access and use the Service during the Subscription Term for Customer's business, including producing permitted deliverables for its clients. Customer receives no right to the source code or to distribute the Service itself.

Printed roof maps and reports include the "Built by RTUMAP" mark, which Customer may not remove or obscure unless the Order expressly permits white-label outputs. Customer may not remove a map or imagery provider's attribution in any case.

Customer grants RTUMap a perpetual, irrevocable, worldwide, royalty-free license to use suggestions about the Service without obligation, excluding Customer Content and Customer's Confidential Information.

11. Customer Content, Customer Output and Data Rights

11.1 Customer materials. As between the parties, Customer and its licensors retain all rights in Customer Content. To the extent RTUMap acquires assignable rights in Customer Output created specifically for Customer, RTUMap assigns those rights to Customer, excluding RTUMap Technology and Third-Party Materials. This allocation does not create intellectual property rights in facts, guarantee that output is copyrightable or unique, or grant rights owned by a third party.

11.2 Operational license. Customer grants RTUMap a non-exclusive, worldwide license to host, reproduce, transmit, display, and process Customer Content and Customer Output only as reasonably necessary to provide, secure, support, and maintain the Service, follow Customer's documented instructions, and comply with law. RTUMap may sublicense these rights only to service providers engaged for those purposes and subject to appropriate confidentiality and data-protection obligations. The license lasts during the Subscription Term and any limited retention period permitted by this Agreement. RTUMap's additional rights to use Customer Content and Customer Output are stated in Section 11.3.

11.3 Provider rights and data use. RTUMap and its licensors retain all rights in RTUMap Technology and Third-Party Materials. In addition to the operational license, Customer grants RTUMap a non-exclusive, perpetual, irrevocable, worldwide, royalty-free, fully paid, transferable and sublicensable license to use, copy, store, analyze, combine, modify, create derivative works from, publish, license and otherwise commercialize Customer Content and Customer Output, in identifiable, aggregated or de-identified form, for any business purpose of RTUMap. This includes equipment, property, location, maintenance and pricing data, and includes product development, analytics, benchmarking, data products and the development and training of software and models. RTUMap may exercise these rights only to the extent permitted by applicable law. Personal information contained in that data is handled as described in the Privacy Policy and applicable law, and RTUMap does not sell personal information. This license survives expiration or termination of the Agreement, and RTUMap may retain the data for these purposes. Customer keeps ownership of Customer Content under Section 11.1 and may continue to use it.

11.4 Customer permissions. Customer represents that it has the rights and permissions necessary to submit Customer Content and authorize the processing and uses described in this Agreement, including the license in Section 11.3, and including required permissions from its clients and property owners. Customer will not submit information in violation of law, third-party rights, or its confidentiality obligations. Customer is not required to transfer ownership of its clients' materials to RTUMap.

11.5 Outputs and exports. Customer may use, reproduce, modify, and share Customer Output in its business and with its clients, subject to Section 12 and applicable Third-Party Materials terms. To the extent permitted by RTUMap's licenses, RTUMap grants Customer a perpetual, non-exclusive, royalty-free license to the RTUMap Technology embedded in lawfully exported Customer Output, solely as part of using that output. This license does not permit extracting templates or software for separate resale. Customer may continue using lawfully exported outputs after expiration or termination, subject to required attribution and third-party restrictions.

11.6 Return and deletion. During the Subscription Term, Customer may export supported Customer Content and Customer Output using the Service's available export functions. For 30 days after expiration or termination, RTUMap will provide a reasonable opportunity for an authorized Customer administrator to retrieve those materials in an available standard format, through restricted access or support. RTUMap need not restore access that would be unlawful or create a security risk, but will use a reasonably available safe transfer method where lawful. RTUMap may charge a separately agreed fee for custom migration assistance, not for a return required without charge by applicable law. Subject to an applicable DPA and law, RTUMap will delete remaining Customer Content and Customer Output from active systems within 60 days after expiration or termination and from routine backups within 90 days after active-system deletion. Material required for legal, security, or dispute purposes may be retained only for that purpose and will remain protected. Backups awaiting deletion will not be used for other purposes except recovery, after which applicable deletion instructions will be reapplied. This Section does not require continued paid functionality or indefinite storage, and does not require RTUMap to delete data it retains under the license in Section 11.3.

11.7 Survival. Ownership allocations, permitted use of exported output, restricted retention duties, and the license in Section 11.3 survive termination. The operational license continues only for permitted retained processing and ends when that processing ends.

12. AI-Assisted Features and Output

The Service uses automated tools, including artificial intelligence, to read equipment nameplate photos and extract information such as make, model, serial number, manufacture date, tonnage and refrigerant, and to help build equipment inventories, roof maps, pricing and proposals. Results depend on photo quality and label condition and may be incomplete or wrong. Customer must review, verify and correct all extracted information, roof maps, pricing and proposals before relying on them or sending them to anyone.

Roof locations and imagery may be approximate or outdated; a generated map is not a survey, structural assessment, roof-access plan, or safety instruction. Customer must independently verify equipment identity, specifications, condition, access, quantities, costs, labor assumptions, maintenance requirements, and proposed contract terms before field use or client delivery. The Service does not determine whether a roof or installation is safe or whether work complies with codes, manufacturer requirements, or professional standards. Qualified personnel remain responsible for site assessment and work.

RTUMap does not provide engineering, pricing or professional advice and does not guarantee equipment life, energy savings, proposal acceptance, profitability, or any other business result. Customer is responsible for approving proposals and for obligations it undertakes to its clients; RTUMap is not a party to those contracts. These provisions do not excuse RTUMap's express obligations or liability that cannot lawfully be limited.

13. Third-Party Services

The Service relies on third-party providers, including payment processing, cloud hosting, mapping and satellite imagery, AI processing, customer support tools and email delivery. Imagery and maps are subject to the providers' terms and attribution requirements.

Customer-selected third-party integrations are governed by the relevant third party's agreement, and RTUMap is not responsible for their independent acts, services, or changes. RTUMap remains responsible for its own obligations under this Agreement when it uses service providers to perform them, subject to Section 18. RTUMap does not guarantee continuous availability of third-party maps, imagery, or integrations. Material changes to the paid Service are addressed in Section 21. Applicable attribution and third-party use restrictions will be identified through reasonably accessible links in the Service before the affected feature is used; these restrictions do not transfer ownership of Customer Content to RTUMap.

14. Confidentiality

Each party will protect the other's nonpublic information disclosed in connection with the Agreement ("Confidential Information") with at least reasonable care and use it only to perform or receive the Service or as otherwise expressly permitted by this Agreement. Customer Content, customer-specific pricing and proposals, and nonpublic property information are Customer's Confidential Information. RTUMap's nonpublic technology and security information are RTUMap's Confidential Information. A receiving party may disclose information to personnel, professional advisers, and service providers who need it for a permitted purpose and are bound by confidentiality obligations or professional duties; it is responsible for their compliance to the extent it authorizes their access.

These duties do not apply to information the recipient can demonstrate became public without breach, was already lawfully known without restriction, was independently developed without use of the information, or was lawfully received from a third party without restriction. Required legal disclosures are permitted; where lawful, the recipient will give advance notice and reasonable assistance, at the discloser's expense, to seek protection, and limit disclosure to what is required. Confidentiality lasts during the Agreement and for three years afterward, except trade secrets remain protected while they qualify as such and retained Customer Content and personal information remain protected for as long as retained. RTUMap's use and disclosure of Customer Content and Customer Output as permitted by Section 11.3 is a permitted use and does not breach this Section. Section 15 permits no disclosure inconsistent with these limits.

15. Privacy and Data Processing

The Privacy Policy describes RTUMap's personal-information practices. Customer is responsible for the lawfulness of its collection and submission of personal information and required notices or permissions for its instructions. RTUMap is responsible for its own processing obligations. Where RTUMap processes personal information on Customer's behalf, it will process that information only to provide the Service, follow Customer's documented lawful instructions, and as otherwise permitted by this Agreement, applicable law and an applicable DPA. Where applicable law requires a DPA, the parties must put a compliant DPA in place before the affected processing begins. An applicable DPA governs its subject matter under Section 23; it does not change the liability allocation unless it expressly identifies the change to Section 18. No contractual limitation restricts a regulator or waives a data subject's nonwaivable rights.

16. Availability and Support

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation, and we offer no uptime commitment or service credits unless agreed in a signed service level agreement. We may perform maintenance and release updates at any time. Support is provided by email at support@rtumap.com Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time, excluding US federal holidays.

Unless expressly stated in a signed service level agreement, support response times are targets and not guaranteed resolution times. Customer should maintain independent copies of critical records through available exports. The Service is not represented as Customer's sole archival system. This does not reduce RTUMap's express security, retention, or return obligations. Any signed service level agreement must identify its measurements, exclusions, claim procedure, remedies, and relationship to Section 18.

17. Warranty Disclaimer

EXCEPT FOR OBLIGATIONS EXPRESSLY STATED IN THIS AGREEMENT OR A SIGNED ORDER, AND SUBJECT TO RIGHTS THAT CANNOT LAWFULLY BE EXCLUDED: THE SERVICE AND ALL OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, RTUMAP DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND ACCURACY OF DATA OR OUTPUT.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RTUMAP AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND LICENSORS WILL NOT BE LIABLE UNDER THIS AGREEMENT FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITY, OR GOODWILL, WHETHER DIRECT OR INDIRECT. LOSS OR CORRUPTION OF DATA IS ALSO EXCLUDED, EXCEPT REASONABLE DIRECT COSTS OF RESTORING CUSTOMER DATA TO THE EXTENT CAUSED BY RTUMAP'S BREACH OF ITS EXPRESS SECURITY OR DATA-PROTECTION OBLIGATIONS; ANY SUCH COSTS REMAIN SUBJECT TO THE CAP BELOW.

THE TOTAL AGGREGATE LIABILITY OF RTUMAP AND THOSE PERSONS, COLLECTIVELY, ARISING FROM OR RELATING TO THIS AGREEMENT AND THE SERVICE WILL NOT EXCEED THE SUBSCRIPTION FEES PAID BY CUSTOMER FOR THE SERVICE DURING THE 12 MONTHS IMMEDIATELY BEFORE THE FIRST EVENT GIVING RISE TO LIABILITY. RELATED ACTS OR OMISSIONS FORM ONE EVENT FOR THIS PURPOSE. AN ANNUAL PREPAYMENT WILL BE ALLOCATED RATABLY TO THE PERIOD IT COVERS SO THE CAP DOES NOT TURN SOLELY ON AN INVOICE DATE. FOR A FREE TRIAL OR OTHER NO-FEE SERVICE, THE CAP IS US$100. THE CAP IS NOT INCREASED BY THE NUMBER OF CLAIMS, CLAIMANTS, USERS, LEGAL THEORIES, OR PROTECTED PERSONS.

THESE LIMITS APPLY TO CONTRACT, TORT, NEGLIGENCE, AND OTHER THEORIES, EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE OR A PARTY WAS ADVISED OF THE POSSIBILITY OF DAMAGE, TO THE EXTENT PERMITTED BY LAW. THEY DO NOT LIMIT LIABILITY TO THE EXTENT APPLICABLE LAW PROHIBITS LIMITATION, DO NOT LIMIT RIGHTS OF REGULATORS OR NONPARTIES, AND DO NOT EXCUSE REFUNDS OR BILLING CORRECTIONS EXPRESSLY OWED UNDER THIS AGREEMENT. THOSE REFUNDS AND CORRECTIONS ARE PAYABLE WITHOUT BEING REDUCED BY THE CAP, BUT CUSTOMER MAY NOT RECOVER THE SAME LOSS TWICE. THIS SECTION DOES NOT LIMIT CUSTOMER'S PAYMENT OBLIGATIONS OR ITS EXPRESS INDEMNIFICATION OBLIGATIONS. THE PARTIES AGREE THAT THIS ALLOCATION IS REFLECTED IN THE FEES.

19. Indemnification

Customer will defend CH Software LLC and its members, managers, officers, and employees against a third-party claim to the extent arising from (a) Customer Content infringing a third party's intellectual property or privacy rights, (b) Customer's unlawful use or material violation of the acceptable-use restrictions, or (c) Customer's services, proposals, or commitments to its clients. Customer will indemnify them for damages and reasonable costs finally awarded by a court or agreed in a settlement approved under this Section. Customer has no duty to the extent the claim results from RTUMap's breach of this Agreement, negligence, or willful misconduct.

RTUMap will promptly notify Customer of the claim; delay relieves Customer only to the extent materially prejudiced. Customer may control the defense with reasonably acceptable counsel, and RTUMap may participate at its own expense. RTUMap will provide reasonable cooperation at Customer's expense. Customer may not settle without RTUMap's consent if the settlement admits fault, imposes a nonmonetary obligation, requires payment by an indemnified person, or fails to provide a full release. Consent will not be unreasonably withheld for a monetary settlement fully funded by Customer with a full release and no admission. If Customer fails to assume a required defense after reasonable notice, RTUMap may defend and recover reasonable covered defense costs. This Section applies to third-party claims, not a general shifting of first-party breach claims.

20. Suspension and Termination

20.1 Suspension. RTUMap may suspend affected access to address a material security threat, unlawful use, infringement, or a legal requirement, immediately where reasonably necessary. It will provide notice and an opportunity to resolve the issue where lawful and reasonably practicable, limit suspension to the scope and duration reasonably needed, and restore access when the cause is resolved. For nonpayment, RTUMap may suspend after written notice and at least 7 days to pay an undisputed overdue amount. RTUMap need not continue service where fraud or an immediate security or legal risk prevents doing so.

20.2 Termination. Either party may terminate for the other's material breach that remains uncured 30 days after written notice describing it. RTUMap may terminate immediately for a breach that cannot reasonably be cured or a legal requirement that prevents continued service. RTUMap may elect not to renew by at least 30 days' notice; for a month-to-month subscription, that nonrenewal takes effect at the end of the first monthly term ending at least 30 days after the notice. RTUMap may discontinue the paid Service or terminate for convenience during a term on at least 30 days' notice, with the refund described below; notice may be shorter when required by law or an urgent security circumstance.

20.3 Refunds on termination. If Customer terminates for RTUMap's uncured material breach, or RTUMap terminates for convenience or permanently discontinues the paid Service without Customer fault, RTUMap will refund prepaid subscription fees allocable to the unused period after the effective termination date and release future installments for that unused period. RTUMap will make that refund within 30 days, subject to payment-network processing time. Ordinary voluntary nonrenewal, nonuse, and termination caused by Customer's breach do not entitle Customer to a refund, except as required by law. Applicable refunds and billing corrections are governed by the Refund Policy and cannot be defeated by another general no-refund provision.

20.4 Effect of termination and survival. On termination, paid access ends except the limited export process in Section 11.6. Accrued unpaid fees remain due. Termination does not automatically accelerate fees for a future renewal term. An expressly agreed annual installment commitment remains governed by its Order and the refund and release provisions above. Sections concerning payment already owed, ownership, permitted exports, restricted retention, confidentiality, disclaimers, liability, indemnification, disputes, and general interpretation survive to the extent needed to give effect to their purpose and express duration.

21. Changes to the Service and Terms

RTUMap may improve, modify, or discontinue features, but will not materially reduce the core functionality purchased for a committed Subscription Term without providing reasonably equivalent functionality or the remedy below. If a material reduction substantially impairs Customer's use, Customer may notify RTUMap and allow 30 days to restore the functionality or provide a reasonable equivalent. If RTUMap does not do so, Customer may terminate the affected Service and receive a refund of prepaid fees for its unused period and release from corresponding future installments. Customer may elect this remedy while the material impairment continues.

Material changes to these Terms ordinarily apply at the next renewal after at least 30 days' advance notice, or upon Customer's express earlier agreement. Changes needed sooner to comply with law or address security may take effect on reasonable notice, with the preceding remedy if they materially impair the paid Service. Changes will not apply retroactively to an accrued dispute. RTUMap will identify the effective date and maintain prior versions. Where required by law or appropriate for a material new obligation, RTUMap will obtain affirmative acceptance. Privacy-notice changes follow the Privacy Policy and applicable law and do not themselves authorize a new use of previously collected information without any required notice or consent.

22. Governing Law, Venue and Disputes

Texas law governs this Agreement, excluding conflict-of-law rules, subject to mandatory law that cannot be displaced. The parties will attempt in good faith to resolve a dispute for 30 days after written notice reasonably describing it. This process does not prevent a timely protective filing, urgent provisional relief, or contact with a regulator, and neither party must allow a statutory deadline to expire while it proceeds. Claims are subject to the applicable statutory limitations periods, without a shorter contractual deadline.

Except where mandatory law requires otherwise, the state courts in Dallas County, Texas and the United States District Court for the Northern District of Texas, Dallas Division, have exclusive jurisdiction over disputes, and each party consents to that jurisdiction and venue. A party may seek temporary relief in another court with jurisdiction where reasonably necessary to preserve property, Confidential Information, or intellectual property pending resolution in the agreed forum. This does not expand the substantive remedies available under law.

TO THE EXTENT PERMITTED BY LAW, EACH PARTY KNOWINGLY AND VOLUNTARILY WAIVES TRIAL BY JURY IN A DISPUTE ARISING FROM THIS AGREEMENT. THE PARTIES WILL PURSUE CONTRACTUAL CLAIMS AGAINST EACH OTHER INDIVIDUALLY AND NOT AS CLASS OR COLLECTIVE ACTIONS TO THE EXTENT ENFORCEABLE. NOTHING WAIVES A NONWAIVABLE RIGHT, AUTHORIZES A PARTY TO WAIVE A NONPARTY'S RIGHTS, OR RESTRICTS GOVERNMENT ENFORCEMENT. IF A PARTICULAR WAIVER IS UNENFORCEABLE, THE REMAINDER OF THIS SECTION CONTINUES TO APPLY.

23. General

Assignment. Customer may not assign this Agreement without RTUMap's prior written consent, not to be unreasonably withheld for a transfer of substantially all of Customer's business to a successor that assumes the Agreement and does not materially increase security, competitive, or service risk. RTUMap may assign this Agreement to an affiliate or in connection with a merger, reorganization, or sale of the relevant business or assets, provided the assignee assumes its obligations. A financing security interest does not itself relieve RTUMap of performance obligations or authorize data processing inconsistent with the Agreement.

Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control. The affected party will take reasonable steps to mitigate and resume performance. This provision does not excuse accrued payments, applicable security or legal duties, or a refund expressly owed under Section 20. If a force-majeure event prevents substantially all use of the paid Service for more than 30 consecutive days, either party may terminate the affected Service, with an unused-prepayment refund and release of corresponding future installments.

Notices. RTUMap may send contractual notices to Customer's designated account email. Customer may send contractual notices to info@rtumap.com or by tracked delivery to CH Software LLC, 1901 N. Akard Street, Dallas, TX 75201. Routine cancellation and billing notices may be sent to support@rtumap.com as specified above. Email notice is effective when delivered to the recipient's mail system without a failure response; the sender must use another permitted method after learning of a failure. This does not replace a notice method required by law or service of legal process. Each party must keep its notice information current.

Independent parties. The parties are independent contractors.

Severability and waiver. If a provision is unenforceable it will be limited to the minimum extent necessary and the rest remains in effect; a failure to enforce is not a waiver.

Entire agreement and precedence. These Terms, the accepted Order, the Refund Policy, and any signed Enterprise agreement or applicable DPA constitute the Agreement. A signed Enterprise agreement controls an express conflict with these Terms. An applicable DPA controls conflicts concerning personal-data processing; any change to Section 18 must expressly identify that change, subject always to mandatory law. The Order controls Plan entitlements, fees, Subscription Term, and billing schedule; other deviations require express identification and authorized agreement. The Refund Policy controls refund mechanics, subject to the express termination remedies in these Terms and any signed Enterprise agreement. No purchase-order boilerplate modifies this Agreement. The Privacy Policy is an informational notice, not an additional negotiated warranty or a modification of the Agreement; this does not limit statutory rights or excuse inaccurate or unlawful privacy practices.

24. Contact

CH Software LLC, 1901 N. Akard Street, Dallas, TX 75201. General: info@rtumap.com. Support: support@rtumap.com. Website: rtumap.com.