Refund Policy

CH Software LLC · RTUMap · Effective October 1, 2026

1. General Rule

Subscription fees paid to CH Software LLC for RTUMap are nonrefundable except as expressly provided below, in a signed agreement, or by applicable law. Nonuse, unused seats or features, a voluntary downgrade, or cancellation of a future renewal does not by itself create a refund or credit for an existing committed Subscription Term.

2. Trial

If a free trial is offered, its duration, end date and time, selected subscription, conversion charge, and billing schedule are disclosed at checkout. The standard trial is 14 days for eligible new businesses unless the accepted offer states otherwise. If you authorize automatic conversion and do not cancel before the disclosed deadline, your selected paid subscription begins and the disclosed charge is made. Cancellation before that deadline prevents the conversion charge. An already accepted trial will not be shortened by a change to future offers.

3. Cancellation

You may stop future renewal through account settings or by emailing support@rtumap.com before the disclosed renewal deadline. A timely email is effective when received even if our response follows the deadline. We will confirm the cancellation and scheduled access-end date. Except for earlier termination rights under the Terms or mandatory law, access continues through the committed Subscription Term and ordinary cancellation does not create a refund. For an annual commitment expressly payable in installments, stopping renewal does not eliminate installments for the current term except as provided in the Terms, a signed agreement, or law.

4. Renewals

Subscriptions renew for the term and price properly disclosed and authorized under the Terms and Order. Renewal charges are ordinarily nonrefundable, subject to Sections 5 and 6 below and mandatory law. We will not impose a renewal charge after timely cancellation. We will provide legally required renewal notices and cancellation methods.

5. Billing Errors

We will correct verified duplicate, unauthorized, or incorrectly calculated charges and return amounts charged in error. Please report an issue promptly, preferably within 60 days, with your company name, charge date, and amount. This request does not shorten a statutory or contractual claim period, waive a payment-dispute right, or excuse an error we are legally or contractually required to correct. If a reversal or refund has already credited the same amount, no second recovery is due.

6. Provider Termination and Other Exceptions

If you terminate for RTUMap's uncured material breach under the Terms, or RTUMap terminates for convenience or permanently discontinues the paid Service without your fault, we will refund prepaid fees attributable to the unused period after termination and release corresponding future installments. The same applies to a termination remedy for an uncured material reduction in purchased functionality or extended force majeure expressly provided in the Terms. Refunds will be initiated within 30 days, subject to payment-network processing time. Refunds required by law or an applicable signed agreement will be provided. A discretionary goodwill refund does not create an obligation to grant others.

7. Plan Changes

Unless your accepted Order expressly states otherwise, an authorized upgrade takes effect immediately with the disclosed prorated charge for the remainder of the billing period. A downgrade takes effect at the next renewal and gives no credit for the current term. Any new term, additional commitment, or usage charge requires the applicable disclosure and authorization; an upgrade alone does not silently restart an annual commitment.

8. Payment Disputes

Please contact support@rtumap.com so we can investigate a billing issue. Contacting us first is requested, not a condition to exercising lawful issuer or other dispute rights. An open good-faith dispute alone does not prevent cancellation. Where a disputed charge is reversed or remains unpaid, we may suspend affected paid access under the notice and cure provisions of the Terms, or act sooner for a genuine fraud, security, or legal risk. We will avoid duplicate collection and restore access when the payment or dispute is resolved as required by the Terms.

9. Contact and Precedence

Billing questions may be sent to support@rtumap.com. We aim to acknowledge them within one business day; that is a target, not a guarantee of resolution. CH Software LLC, 1901 N. Akard Street, Dallas, TX 75201. This Policy is part of the Agreement, subject to the order of precedence in Section 23 of the Terms. Nothing limits rights that cannot lawfully be waived.